Effective outsourcing can improve services for your company while also saving you time and money.

• Outsourcing technology or other services can have a wealth of benefits, helping maximise the value of your business.
• However, outsourcing contracts have their own hazards, so it’s important to understand what you’re agreeing to before signing anything.
• Maximising the benefits of outsourcing requires good planning, project management and a comprehensive understanding of how outsourcing affects your business.
• From planning right through to contract negotiation and completion, we can work with you on the entire process surrounding your outsourcing projects.

Whether you are the outsourcing supplier or client, we ensure that the parties are in agreement about their respective roles and responsibilities which is essential for long term success.

For suppliers, we will ensure that your obligations are clear, additional services will be paid for and that if things do go wrong there are suitable limitation clauses to protect you.

For clients, we can help negotiate contracts that provide commercial certainty, set out clear service levels for the supplier and provide remedies in the event of poor performance by the supplier.

How we can support you

It’s crucial to be clear about your expectations for your outsourcing provider, including the minimal level of service you need from them. It makes sense to involve your internal IT staff in contract negotiations if you have one, as they frequently have the best understanding of the systems and features needed to support your company’s future growth. We are accustomed to speaking with management and IT teams, so we can make sure that the final contract takes your commercial and technical requirements into account.

Understanding the small print

Making sure there are sufficient service level promises is one of the key aspects of outsourcing contracts. Any pre-contract guarantees made by the service provider, if you are the beneficiary of the services, should be explicitly stated in your agreement along with appropriate escalation methods and remedies in the event that the services are subpar. It is crucial, if you are the provider, that your pricing is tied to a precise scope of services and allows for price increases if services change over the course of the contract. We assist you in making sure the contract satisfies your company needs, whether you are the supplier or the recipient.

Negotiate a liability amount that protects your business

Many companies that outsource their services learn too late that their supplier has reduced or excluded most of their obligation in their contract, nullifying any assurances made about the services being supplied. Suppliers also have a commercial need to make sure that their financial obligation under the outsourcing contract is commensurate with the deal’s worth. We can advise you on the appropriate limitation clause and negotiate or draught it on your behalf because we have the experience and knowledge needed. We rely on the knowledge of our specialised solicitors to give you thorough advice regarding your outsourcing contracts. We can offer you a full range of services so you may confidently fill all of your needs for legal outsourcing. the law firm

How we work with you

Important laws affect both households and businesses across the UK. Whether or not our clients are close to our offices, technology has made it possible for us to offer a high level of service to them. We can offer our advice in a number of ways:

• Over the telephone
• Via video conferencing
• In face to face meetings

We’ll talk about how you’d like to be contacted and the best ways to get to us in our initial conversation with you.